iWild Casino Terms of Use

These Terms and Conditions set out the rules that govern your use of iWild. They explain the relationship between you and us, describe key account and payment requirements, and set out how we handle promotions, disputes and changes to this agreement. By registering or using our services you accept these terms and any other rules displayed on the site or in the cashier.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, device or payment method unless we have agreed otherwise in writing. You must not allow anyone else to use your account and you must notify us if you suspect unauthorised access.

We may require verification of identity, address and payment method before processing withdrawals or on other occasions. Until verification is complete we may limit or suspend withdrawals, withhold winnings or close accounts in line with these terms.

Eligibility and verification

To use our services you must meet the minimum age requirement and be located in a country where play is permitted. You must provide truthful information during registration. We reserve the right to refuse registration or service if eligibility cannot be confirmed or if local law prohibits play.

Verification documents

Verification may include photographic ID, proof of address and proof of payment. Documents must be genuine and match the account holder. We may retain records of verification as required for compliance and security purposes.

Acceptable platform use

You must not use the platform for fraudulent activity, money laundering, bonus abuse or to conceal the true source of funds. Automated play or the use of unauthorised software that interferes with normal operation is prohibited. We may suspend or close accounts and retain funds where abuse or suspicious activity is identified.

Bonuses and promotions - general rules

Promotions are subject to specific promotional terms and to these general terms. Eligibility, wagering requirements, eligible games, maximum bet rules and any time limits will be stated with the promotion. We may restrict promotions by country, payment method or customer status. Breach of promotional rules may result in bonus removal and loss of winnings derived from the bonus.

Deposits and withdrawals

Available payment methods, minimums and processing times are shown in the cashier. We process withdrawal requests in accordance with security checks and verification status. We may apply limits on withdrawals and retain funds where account activity is under review. Any fees charged by your payment provider are your responsibility.

Dispute resolution

If you have a complaint please contact our support team. We will acknowledge and investigate promptly and attempt to resolve the matter directly. If a resolution cannot be reached you may be provided with information on further options, including independent dispute resolution where available and relevant to your jurisdiction.

Changes to terms and termination

We may amend these Terms and Conditions from time to time. We will make updated terms available on the site and you should check them regularly. Continued use of the platform following publication of changes constitutes acceptance. We may suspend, restrict or close accounts where we reasonably consider it necessary for security, compliance or business reasons.